Privacy Policy

Best Movers USA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and professional dispatch services, including SMS notifications and trucking support.

Information We Collect

To deliver exceptional moving and dispatch solutions, we may collect the following categories of personal data:

• Full name & business contact details
• Email address & phone number (mobile/office)
• Company information, DOT / MC Number & trucking specifics
• Service preferences, load details and dispatch history
• Communications data: emails, chat, or support tickets

How We Use Your Information

Your information helps us streamline dispatching, improve reliability, and deliver real-time support. Specifically, we use data to:

• Provide professional dispatch services & load matching
• Respond to inquiries and offer custom moving quotes
• Send SMS updates, delivery alerts, and time-critical notifications
• Provide 24/7 customer support and resolve disputes
• Analyze performance and enhance our digital platform
• Comply with legal obligations or enforce our terms of service

SMS Communications & Consent

Information Sharing & Third Parties

We operate with integrity. Best Movers USA does NOT sell, rent, or trade your personal information with third parties for marketing or advertising purposes. However, trusted partners help us deliver our services (e.g., SMS gateways, analytics, support software). These partners are contractually bound to process data only on our behalf and with strict confidentiality.

We may disclose information if required by law, to protect our rights, or in connection with a business transfer (merger/acquisition). You will be notified via email or website notice of any material change.

Cookies & Tracking Technologies

Our website uses essential cookies to enhance user experience, remember preferences, and analyze aggregated traffic. You may control cookie settings via your browser, but disabling some cookies may affect functionality. We do not use invasive tracking; any analytics (like page visits) are anonymized.

Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards — including encrypted data transmission (SSL/TLS), restricted access, and regular security audits. Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for legal or tax purposes). After that, data is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as the right to data portability. To submit a request, please contact our Data Protection Officer using the details below. We will respond within 30 days.

• Right to know what data we hold
• Right to request deletion (subject to exceptions)
• Right to opt-out of future SMS or marketing
• Right to lodge a complaint with a supervisory authority

Contact Our Privacy Team

If you have any questions, concerns, or data requests regarding this Privacy Policy or your information, please reach out — we’re here to help 6 days a week.

Support hours: Mon–Fri 9am–7pm EST | Emergency dispatch 24/7 hotline available for active clients.